Frequently Asked Questions
Everything you need to know about shopping with Elura.
What is Elura’s shipping policy?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Free shipping is available on all orders over $100.
How can I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our returns portal to start the process.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.
What payment methods do you accept?
Elura accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We work exclusively with certified fair-trade factories.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to follow your package's journey directly to your door.